Publications

Please find below a list of our publications. You will need Adobe Acrobat Reader to view some of these documents.

 

Fact Sheets

• Factsheet: Anti Social Behaviour
• Factsheet: Building Control
• Factsheet: CAFCASS CYMRU
• Factsheet: Care and Social Services Inspectorate Wales (CSSIW) 
• Factsheet: Child Protection
• Factsheet: Code of Conduct
• Factsheet: Commissioned and Private Healthcare 
• Factsheet: Community & Town Councils
• Factsheet: Continuing Care
• Factsheet: Council Tax
• Factsheet: Healthcare Inspectorate Wales (HIW)
• Factsheet: Homelessness
• Factsheet: Hospital Treatment
• Factsheet: Housing Allocation
• Factsheet: Housing & Council Tax Benefit 
• Factsheet: Housing Repairs
• Factsheet: Noise Nuisance
• Factsheet: Personnel & Employment Problems
• Factsheet: Planning Applications
• Factsheet: Planning Enforcement
• Factsheet: Planning Inspectorate (Wales)
• Factsheet: Primary Care
• Factsheet: Protection of Vulnerable Adults
• Factsheet: Record Keeping
• Factsheet: School Appeals
• Factsheet: School Complaints
• Factsheet: School Exclusions
• Factsheet: Special Educational Needs

 

Special Reports

• Section 22 Special Report: Gwynedd Council
• Housing Allocations and Homelessness 
• Memorial safety in local authority cemeteries

 

Strategic Plan

• Strategic Plan 2009/10 to 2011/12: Year 3 Update
• Strategic Plan 2009/10 to 2011/12: Year 2 Update
• Strategic Plan 2009/10 to 2011/12
• Strategic Plan 2008/09 to 2010/11 

 

Annual Reports

• Annual Report 2010/11
• Annual Report 2009/10 
• Annual Report 2008/09 
• Annual Report 2007/08
• Annual Report 2006/07
• Annual Report 2005/06
• Annual Report 2004/05

 

Annual Accounts

• Annual Accounts 2010/11 
• Annual Accounts 2009/10
• Annual Accounts 2008/09
• Annual Accounts 2007/08
• Annual Accounts 2006/07
• Annual Accounts 2005/06

 

Guidance/Policies

• Principles of Good Administration
• Principles for Remedy
• Welsh Language Policy
• Equal Opportunties Policy Statement
• The Code of Conduct for members of local authorities in Wales: Guidance 

 

The Ombudsman's Casebook

• The Ombudsman's Casebook - Issue 7
• The Ombudsman's Casebook - Issue 6
• The Ombudsman's Casebook - Issue 5
• The Ombudsman's Casebook - Issue 4
• The Ombudsman's Casebook - Issue 3
• The Ombudsman's Casebook - Issue 2
• The Ombudsman's Casebook - Issue 1